Who can purchase a genetic test?
Tests can be purchased online by anyone over the age of 18 from anywhere within the US. At the current time, these tests are not available in any other country.

Can I buy a genetic test for someone else?
Yes, you can purchase genetics tests for someone else. However, the purchaser’s account and the user’s account will be separate. The purchaser will log into or make their own account to purchase the test, while the user of the test will log into or make their own account and link the test to that account.

What are my payment options?
Payment can be made via credit card or Paypal through our secure Website.

Can I cancel my order?
You are entitled to a 100% refund guarantee within 15 days of your purchase date. A kit fee of $300.00 will be applied to any orders cancelled after the DNA kit has been mailed.

Can I be forced to take a genetic test?
No, you cannot be forced to take a genetic test. Please review the menu of options for other programs available that do not use DNA results.

Is there a time limit on when I can use the test kit?
There is no time limit on the use of unopened kits. Once the sample has been taken and dried, it should be sent immediately. Contact us if your sample is not returned within 24 hours or is left in unfavorable conditions to determine if you need a new kit.

Will my insurance cover the cost of a genetic test?
No. In general, HMOs and health insurers are quite conservative in deciding whether or not to use new tests. As this is not a disease diagnostic test, it is unlikely to win coverage in the near future.

Processing a Genetic Test

Where do I ship my test kit?
Your test kit will be mailed to the Inherent Health Laboratory located in Waltham, Massachusetts. There is a prepaid, addressed United States Postal Service (USPS) envelope in the test kit.

How long will it take to process my sample?
It will take up to two weeks before your DNA sample is processed and your test results are made available online. If you have requested your results to be posted to you, there may be an additional delay of three to five days.

Where will my DNA sample be analyzed?
Your DNA sample will be analyzed at Inherent Health Laboratory located in Waltham, Massachusetts.

What will happen to my sample after it has been analyzed?
The DNA is destroyed within 10 days of a test report being issued.

Will I have access to my raw data?
Users will only have access to the test reports they requested and not the raw data.

What happens if I forget to include my Consent Form?
You may send the Consent Form after you have mailed the DNA sample. However, samples received without a Consent Form will be stored at the lab for two weeks. After that period, a new sample will be required. If this happens, please contact GreenGoddess Coaching to request a new kit.

What happens if the sample is lost or damaged in transit?
Your sample will be mailed to the laboratory via USPS and will not have a tracking number or be insured. If you provide Inherent Health with an email address, we will send you a message when your sample is received. If you do not receive confirmation of receipt within a reasonable timeframe, contact GreenGoddess Coaching or Inherent Health. If the sample is received by Inherent Health in a condition that prevents analysis, Inherent Health will let you know immediately and send you another kit.

Shouldn’t this kind of test be performed by a doctor?
No. The process for obtaining a DNA sample does not require specialized training. It is quick, simple, involves minimal risk and can be completed easily at home.

Why do I need to sign a Consent Form?
A consent form is needed to document that the person providing their DNA sample to and Inherent Health for analysis has done so voluntarily. No other stipulation is outlined in this form, nor does it take away any rights of the individual signing it.

I can’t find my Consent Form. Can I just write something that says I consent to my DNA being analyzed?
No. Inherent Health adheres to strict laboratory practices including the use of standardized Consent Forms.

I dropped the test swabs. Can I still use them?
If the brush was dropped after sample collection, incidental contact with the floor or counter will not interfere with the testing. If they were dropped before sample collection, we will send you new collection brushes no charge to you.

I dropped one of the DNA swabs. Is one enough?
No. To get accurate results, each test may require the amount of DNA found on both swabs. If needed, you can request a replacement swab collection packet from Inherent Health.

What if I forget to rinse my mouth before taking the DNA sample?
Your sample should be fine as long as you did not eat or drink anything 15 minutes prior to taking your sample. If you’re not sure, contact Inherent Health for a swab replacement packet.

Can I have multiple tests performed from the same samples?
Yes, depending on which test and the results from the analysis of the sample from the first test or previous tests. The Company will analyze and report only the data for the test required. The remaining data will be stored and only analyzed if additional tests are requested. Please email or log in via your account to purchase any additional tests and we will let you know if a new swab is needed.

How is my data analyzed?
Your DNA is analyzed by determining the genetic sequence for a particular gene using a gene sequencing machine. Researchers can then compare your gene pattern to those that are found in the general population which are known to result in a greater risk of developing certain diseases.

What benefit is there in knowing if I am at risk?
While you cannot change your DNA, you can make informed lifestyle changes that are tailored to your genetic makeup in order to mitigate the risks and achieve your wellness goals.

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